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WinnieAIYou paid to win that customer.
Don’t lose them in the inbox.
For Australian equipment, machinery and plant suppliers and dealers with a sales team. Nexi answers every customer the moment they get in touch. It finds out what they need your way (application, capacity, units and timing). Then it routes them to the right branch and passes them to your office manager with all the details. Nexi never makes up a rate. Unless you've told it to share one, your sales team quotes it.
Free · built on your own website · no sales call needed
What if your office never went quiet?
A customer lands on your site at 11:48pm looking at forklifts. Here's what happens next. Press play, sound on.
1:33This film was made with AI to show how Nexi works. It's not a real customer's story.
It landed at 4:40pm on a Thursday. By Monday, they’d bought elsewhere.
You paid for that customer through your ads, your business and the name you've built in your state. Their message arrived after the branch had closed, while your sales team was hours away. It sat in the team inbox until someone opened the CRM on Monday.
By then the customer had already had a proper conversation with someone else. Nothing was mishandled. Nobody was lazy. There just wasn’t anyone free to answer it in time.
That's a staffing problem, not a discipline problem. A good office manager can juggle forty live quotes while taking parts calls and chasing freight. Add a second branch and messages need sorting before they can be answered. A system handles that load.
The order isn’t lost on price. It’s lost in the first hour.
Same Thursday-night message. Same dealer. Same good office manager. The only difference is who's awake when it arrives.
- 6:41 PMForm lands in the team inbox
- 7:15 PMCustomer fills in two more dealers' forms
- 7:02 AMAnother dealer replies first
- 9:20 AMYour office manager finds it under 14 others
- WEEK 2Order placed elsewhere
- 6:41 PMNexi replies and says it’s an AI
- 6:43 PMLoad, lift height, units, new or used
- 6:45 PMAsks about price, so Nexi books a call back
- 8:04 AMOffice manager calls, with all the details
- WEEK 1Your sales team quotes first
Is it really a customer problem, or a follow-up problem?
A dealer runs a forklift campaign. Forty customers get in touch. Six get a same-day reply; the rest wait for a quiet hour. By the quarterly review the campaign has “produced two sales”.
The campaign gets blamed and the budget moves. Next quarter the new ad platform brings in forty customers again. Six get a same-day reply, two sales close. The leak was never in the ads.
Nexi fixes the step that’s actually broken: what happens in the first 20 minutes, and the follow-up over the eleven weeks after that.
FIXES
THIS!
a week covered
A week has 168 hours. Your office is staffed for about 38 of them.
Nexi isn't a replacement hire. It covers every hour your office manager isn't in the office. When they are, it checks every visitor and passes each keen one to your team. They're across everything and they stay in charge.
Nights, weekends, public holidays, and the eleventh customer while your office manager is on the tenth.
Nexi follows their rules, fills them in on every customer, and steps back the moment they take over.
A chatbot waits for a click. Nexi starts a chat with customers already looking at your equipment. It remembers them however they get in touch and passes each one to your sales team with all the details.
So is it a chatbot? →Nexi answers and finds out what they need. Your sales team quotes and closes.
Nexi handles everything until a customer is ready to talk price or buy. You set that point. After that, it's your team.
Message arrives
Nexi answers
Nexi asks questions
- ✓Application: warehouse
- ✓Capacity: 2.5 t
- ✓Units: 3
- ✓New or used: new
Your office manager
One CRM record
It sounds like you.Trained on your website. It knows your product lines, branches and where you work.
You draw the line.If a customer asks about price, wants a person, or is ready to buy, they go straight to your team.
Routed by branch.Every customer becomes one CRM record with a named owner, by postcode and product line.
Illustrative example. Names and figures show how Nexi works, not a client record.
Everyone on your team gets something different.
The whole team buys in together. Here's what changes for each person.
Revenue you've already paid for
- Every customer from your ads, distributorship and reputation gets a reply
- See how many customers get in touch after you close, and what happened to each one
- Handle more customers without adding another person
The customers you're working on, all visible
- Every customer in the CRM with source, product line and a named salesperson
- Know which campaigns produced real customers, not just form fills
- Your sales team calls the keenest customers first, already up to speed
The right customer at the right branch
- Each message goes to the right branch, by postcode or product line, before anyone replies.
- No more "which depot is this for?" emails on a Monday
- Parts and service calls kept out of the sales queue
A summary, not a pile of messages
- Overnight and weekend messages already answered and sorted
- Take over any chat at any point. Nexi steps back.
- No retyping: every chat, call and WhatsApp is already in the file
The things that make selling equipment different.
A forklift fleet quote isn't a plumbing callout. Here's how Nexi handles the things that most chatbots get wrong.
Nexi asks the right questions: application, load capacity, lift height, fuel type, units and site. It never makes up a spec or picks a model on its own. Unless you've trained it and told it to, that's your sales team's call.
Nexi sorts customers by postcode, product line or branch. Each one lands with a named owner before the first reply goes out.
For new equipment it captures application, units and timing. For used stock and trade-ins, it captures make, model, hours and condition. Rates and prices go to a person unless you've told Nexi to share them.
It sorts parts, servicing and breakdowns away from new customer messages. Each goes to the right queue, so no customer gets lost.
Existing customers are recognised and passed to their salesperson by name. Nexi opens the door; it never takes over an account.
Every chat is written to NEXUSPRO CRM, HubSpot or Salesforce with a named owner.
What they want: purchase · 2–3 units · 1.2 t @ 6 m
Next: call back Fri after 8:00 am
It handles customers like a good office manager would. It just doesn't go home.
It replies straight away, any hour
A message at 6:41pm gets a reply at 6:41pm, not at 9 the next morning.
It asks what your sales team would ask
Application, capacity, units, site, timing, new or used. In your words, because it learned them from your site.
It passes them on, then writes it down
When a customer asks about price or is ready to buy, Nexi books the call back. It steps aside. The CRM record already has a named owner.
Try to make it guess a rate. It won't.
Nexi follows the rules you set. The ones in red are built in, and nobody can switch them off.
- Answer every customer the moment they get in touch, day and night
- Find out what they need, your way: application, capacity, units, new or used
- Route by branch, postcode and product line
- Follow up until the customer replies or asks it to stop
- Book the call back or site visit into your calendar
- Write one clean CRM record with a named owner
- Makes up a price, a rate or a rough guess. It only shares pricing you've told it to; everything else goes to your sales team
- Makes up specs or sizes equipment: load centres, duty cycles, three-phase. It only suggests what you've trained it on and told it to; the rest is your engineer's call
- Pretends to be a person. It says it’s an AI, every time
- Contacts people who never contacted you
Australian businesses that quote before they sell.
If your customers turn into quotes, site visits or sales calls, Nexi is built for you.
Suppliers and dealers
You have a field sales team or an office manager, and sell equipment worth more than $1,000.
- 10 to 60 staff, one or more branches
- A field sales team, an internal office or an office manager
- Sell products or equipment worth $1,000 or more
- Hiring sales staff, opening a branch, or taking on a new line
Probably not a fit, and we’ll say so
- Fewer than ~40 customers a month
- Online shops where customers never need a conversation before buying
- Hire and rental companies
- Franchised or centrally-routed national chains
- Wanting the AI to make up prices or suggest equipment it hasn't been trained on
Free · 24-page PDFTake the guide. Read it on your own time.
A plain-English guide to fixing the gap. Covers what each agent does, how Nexi picks what to do next, the rules it never breaks, and what changes for your team.
- How every way in shares one memory
- Where you lose customers, and how to spot it in your own business
- What your team still owns, and what the crew handles
We'll email you the guide. No sales calls unless you ask. See our privacy policy.
What dealers and sales managers ask us.
If yours isn’t here, build the demo and reply to the email it comes in. A person reads those replies.
Build My Free Demo →Is the demo built on my website, or is it a generic bot?
It’s built on yours. Choose Full website when you build it and Nexi reads every page it can find. If your site lists branches in Malaga and Bunbury, the demo knows that. The only generic parts are the rules it never breaks.
Can it route customers to the right branch?
In a live setup, yes. Nexi sorts each customer by postcode, product line and branch. Each one lands with a named owner before the first reply goes out.
Will it replace my office manager or someone on my sales team?
No. Nexi covers what your office manager can't: after 5pm, weekends, the eleventh customer while they're on the tenth. It passes the customer over with all the details the moment they're ready to buy.
Does it handle used equipment and trade-ins?
Yes. For new equipment it asks: application, units and timing. For used stock and trade-ins: make, model, hours and condition. Rates and pricing go to a person unless you've told Nexi to share them.
Our customers are technical. Will it say something wrong?
It only answers from your own website and the rules you set. It asks the right questions rather than giving technical advice. It never makes up technical details, a rate or a promise about what's in stock. It only suggests equipment or quotes rates if you've trained it and told it to. Anything else technical goes to your sales team.
Will it get in the way of our current customer accounts?
No. Returning customers are matched to their CRM record and passed to their salesperson by name. Nexi covers the gaps; your sales team keeps the accounts.
What does it cost?
There's no set price. It depends on your customer numbers, branch structure and which options you turn on. The 20-minute Leaking Leads Check works that out from your own numbers. The demo is free either way.
See who answers your next customer after you close.
Build the free demo on your own website and ask it about your own product lines. Then send the link to your sales manager or office manager and ask them what they'd change.
No set price: what you pay is worked out from your own numbers.
Sell into other markets too?
Selling to people who look after offices, shopping centres and apartment buildings
Restoration, re-roofing, storm and insurance work
Roof cleaning, soft washing, building washes
