The Follow-Up Scorecard · 3 minutes

Score your follow‑up out of 100.

12 quick questions for Australian businesses that quote, or talk with customers before they buy. Find out where customers slip away after they get in touch, and what to fix first.

12 questions Score in 6 areas No email needed to see your score
A business owner on the phone while looking at a company's website on her laptop
QUESTION 1 OF 12
Pick the answer closest to a normal week.
0OUT OF 100
Your Follow-Up Score

Your score in each area

    How the score works

    Each of the 12 questions has four answers worth 0 to 3 points. Each area has 2 questions, so it's scored out of 6 and shown as a percentage. Your total is your points out of 36, shown out of 100.

    This is a self-check based on good practice, not a test against other businesses. It doesn't use any data about you except your answers. A Leaking Leads Check looks at your real numbers with you.

    Your action plan

    Fix these two first

    These are your two lowest areas. Each tip is something your team can start this week, with or without us.

    Next step

    Now put a dollar figure on it.

    The Leaking Leads Calculator works out roughly what slow replies and missed follow-ups cost you each month, using your own numbers. Or build a free demo of Nexi trained on your website and watch it answer, follow up and hand customers to your team. Every message says it's an AI.

    Work out my leak → Build My Free Demo Or book a Leaking Leads Check

    Want a copy of your scorecard?

    Optional. Pop in your name and email and we'll send your score, your six areas and the tips for each one.

    Why follow-up matters

    Most sales are won or lost after someone gets in touch

    21×

    Calling back within 5 minutes, rather than 30, made it 21 times more likely to end in a real sales conversation.

    Lead Response Management Study, MIT and InsideSales.com, 2007. Six US companies, 15,000+ website forms, phone calls only. It measured conversations, not sales.
    74%

    of 573 service businesses surveyed in 2026 said they don't reply to new customers within 5 minutes.

    Blazeo 2026 Speed-to-Lead Benchmark Report. US service businesses, self-reported answers.
    130

    hours a week your business is closed, if your team works a standard 38-hour week. Customers still browse, compare and ask questions in those hours.

    168 hours in a week minus a 38-hour Australian standard week.

    The first two studies are from the US and from other industries. Treat them as a general guide, not a result for your industry. Nexi is an AI and always says so. It only quotes or recommends what you've trained it to. It never makes it up.