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WinnieAIIt’s 9:40pm and a ceiling’s leaking.
Whoever answers gets the job.
For plumbing businesses with an office, a dispatcher and vans on the road. Nexi isn't another answering service. It runs a crew of AI agents across your website, phone and WhatsApp. They sort emergencies from routine work. They get urgent jobs to your on-call plumber and pass hot water, renovation and commercial quotes to your team with all the details.
Free · built on your own website · no sales call needed
Your plumbers are on the tools. Your office can only take one call at a time.
A busy plumbing business loses work in two places. After you close, the burst pipe goes to whoever picks up. Callers rarely leave a voicemail. During the day, the office is on one call while three more ring out and the website form waits.
The expensive leak isn’t always the emergency. It's the hot water replacement, the bathroom renovation or the apartment building repair call that waited until the afternoon and went to someone quicker.
Plenty of tools will answer the phone. A 10-plus person business needs more than that. It needs to remember every customer, tell an emergency from a quote, and get each one to the right person on your team.
The job goes to whoever answers first.
Same late-night call. Same good plumbing business. The difference is whether the call gets answered, or ends up on a voicemail nobody hears until morning.
- 9:40 PMCall rings out to voicemail
- 9:42 PMCaller rings the next plumber on Google
- 9:55 PMCompetitor is on the way
- 7:30 AMYour office hears the voicemail
- WEEK 2The follow-up renovation goes to them too
- 9:40 PMNexi answers and says it’s an AI
- 9:41 PMFlags it urgent: address, is water isolated
- 9:42 PMPasses to your on-call plumber, per your rules
- 9:43 PMCaller told who’s coming next
- 7:30 AMDispatcher opens a complete record
You don’t need more calls. You need fewer of them missed.
The ads bring in calls, forms and messages. The office answers what it can. Some calls ring out. Some forms wait until the afternoon. Quoted work goes quiet after one reply.
The monthly numbers look flat, so the marketing gets questioned, and the answer is usually to spend more on getting more of the same leak.
Nexi fixes the step that leaks: every call, form and message answered and sorted, urgent work passed on, and quoted work followed up until the customer replies.
FIXES
THIS!
a week covered
Your office works 38 hours. Burst pipes don’t check the time.
Nexi doesn't replace your office team or dispatcher. It takes the overflow when every line is busy. It covers nights and weekends and passes each job to the right person, already written up.
Late-night emergencies, weekend calls, and the fourth call that rings while the office is on the third.
They set what counts as urgent, who's on call and how jobs are booked. Working out what's wrong always stays with your team. So does pricing, unless you've told Nexi to share it.
A chatbot waits for a click. Nexi answers every call and chat. It remembers every customer however they get in touch, flags the urgent ones and passes your dispatcher a job with all the details.
So is it a chatbot? →Nexi sorts the emergency. Your plumber fixes it.
Nexi handles everything up to the point a customer is ready to talk price or buy. You decide where that point is. After that, it’s your team.
Customer gets in touch
Nexi answers
Nexi finds out more
- ✓Issue: active leak
- ✓Urgency: flagged urgent
- ✓Suburb: Carlton
- ✓Access: home now
Your dispatcher
One CRM record
Urgent or routine, sorted.Your rules decide what’s an emergency and who gets alerted, day or night.
Quotes followed up.Hot water, renovation and commercial quotes chased until the customer replies or asks it to stop.
One record per customer.The same person across web chat, phone and WhatsApp, with one CRM record and a named owner.
Illustrative example. Names and figures show how Nexi works, not a client record.
Job: hot water replacement · gas storage · outdoor · ~12 yrs
Priority: no hot water · Callback 7:30 am
It sorts the job. Your team books the plumber.
It answers on the website, phone and WhatsApp
Phone, website and WhatsApp, with the same memory, so nobody repeats themselves.
It asks what your dispatcher would ask
What’s happening, where, how urgent, and what kind of system, in your terms.
It passes to your team, then writes it down
Urgent jobs passed on, quotes sent to your estimator, and one CRM record waiting.
Try to make it diagnose a leak. It won't.
Nexi follows the rules you set. The ones in red are built in, and nobody can switch them off.
- Answer every call, form and message, day and night
- Sort emergencies from routine work, using your rules
- Pass urgent jobs to your on-call plumber immediately
- Route quoted jobs to your estimator with the details attached
- Follow up quotes until the customer replies or asks it to stop
- Keep one CRM record per customer however they get in touch
- Makes up a price or a rough guess. It only shares pricing you've told it to; everything else goes to your team
- Diagnoses faults or tells customers how to fix them. That’s your licensed plumbers’ call
- Pretends to be a person. It says it’s an AI, every time
- Contacts people who never contacted you
Plumbing businesses big enough to have an office.
Got a dispatcher or office team, vans on the road and a mix of emergency, maintenance and quoted work? Nexi is built for you.
Plumbing businesses with 10+ staff
Home, commercial and apartment building plumbing, with an office team juggling calls, forms and sending out vans.
- More than 10 staff
- An office or dispatch team taking calls
- A mix of emergency, maintenance and quoted work
- Growing, with more calls than the office can comfortably answer
Probably not a fit, and we’ll say so
- Owner-operators and teams under 10
- Fewer than ~40 calls or messages a month
- Franchised or centrally-routed national networks
- Wanting the AI to quote or diagnose
What plumbing business owners ask us.
If yours isn’t here, build the demo and reply to the email it comes in. A person reads those replies.
Build My Free Demo →We already looked at AI receptionists. How is this different?
An answering service answers the phone. Nexi works as one system across your phone, website and WhatsApp. It has a shared memory, so it knows the customer who chatted on Monday and calls on Friday. It sorts emergencies from quotes and follows up quoted work. Your team gets one record per customer, not a pile of call summaries.
How does it handle emergencies?
You set what counts as urgent and who's on call. Nexi flags those calls right away and passes them to a person. It captures all the details. It doesn't diagnose faults or give repair advice.
Will it replace my office staff?
No. It takes the overflow and work that comes in after you close. It writes up every call or message so their time goes on dispatch and customers, not phone tag.
Can it quote hot water replacements?
Only if you tell it to, using pricing you've trained it on. It never makes up a price. Otherwise it takes down the details your estimator needs and passes them over.
What does it cost?
There's no set price. It depends on your call and message volume, your team structure and which contact methods you switch on. The Leaking Leads Check works that out from your own numbers.
Answer the call your competitors miss.
Build the free demo on your own website. Tell it your hot water’s gone and ask how much a new one costs. See what it does next.
No set price: what you pay is worked out from your own numbers.
Work across other trades too?
Suppliers and dealers
Selling to people who look after offices, shopping centres and apartment buildings
Restoration, re-roofing, storm and insurance work
