Home / What Nexi does
The intelligence underneath

Meet Nexi.
The brain behind the crew.

The agents are what your customers meet: website chat, voice, phone and WhatsApp. Nexi is why they work. It keeps a file on every person, works out what they want, scores how ready they are to buy, and decides what each agent should do next.

Build My Free Demo →Meet the agents

Nexi is an AI, and every agent says so in every conversation.

Nexi · AI agent“Sam's warming up. Offer a booking.”
S
Sam · returning visitor3rd visit · matched to CRM record
ILLUSTRATIVE
0/100
▲ BUYING SCORE · WARMING UP
  • New or returningReturning · 3 visits
  • Traffic sourceEmail campaign → Google
  • Pages viewedServices · Pricing FAQ · Contact
  • Messages, all waysWeb chat Mon · WhatsApp Wed
  • CallsNone yet
  • Opened your emailYes · Tuesday
See it in one minute

Just talk to Nexi. It does the typing.

Mark owns a forklift business. Jess runs his office. They ask Nexi out loud who has been in touch, and Nexi tells them, writes the emails and books the calls. Nobody types a thing. Press play, sound on.

Still from the Nexi video: a forklift business owner talking to Nexi on his phone 1:03

AI-generated film showing how Nexi works. Not a client story.

Nexi, illustrated AI agent: a pop-art woman with a headset
NexiAI AGENT
The brain behind it all · runs the crew

Nexi

“I keep a file on every customer, work out who’s ready to buy and tell the crew what to do next. I never make up a price. Unless you’ve told me to share your prices, I pass that question straight to your team.”
  • Remembers every person, however they get in touch
  • Works out how ready each person is to buy, as it happens
  • Decides when to chat, ask questions or book
  • Brings in a person from your team the moment it matters
The agents

What your customers meet.

Each agent looks after one way that customers get in touch. They all share Nexi’s memory, so no customer has to repeat themselves, and every one of them can book an appointment.

Cleo, illustrated AI agent
CleoAI AGENTChat

Website chat agent

Holds a real conversation with visitors, answers questions about your business, and moves people towards a booking rather than just replying.
ON YOUR WEBSITE
Vox, illustrated AI agent
VoxAI AGENTVoice

Website voice agent

Lets visitors speak rather than type, right on your website, without picking up a phone.
ON YOUR WEBSITE
Otto, illustrated AI agent
OttoAI AGENTSays hello first

Greeting Agent

Starts a chat first, using what it already knows about that visitor, instead of waiting for a click. It reaches the visitors who would otherwise leave without saying a word.
REACHES THE 96
Ringo, illustrated AI agent
RingoAI AGENTIncoming calls

Phone Answering Agent

Answers your phone at any hour with the customer’s full history in front of it. No missed calls after you close, at weekends or on a busy morning.
ON THE PHONE
Callum, illustrated AI agent
CallumAI AGENTCalls back

Callback Agent

Calls back people who have already got in touch with you, starting with those most likely to answer and buy, not the order they arrived in.
ON THE PHONE
Winnie, illustrated AI agent
WinnieAI AGENTWhatsApp

WhatsApp agent

Messages both ways on the platform many customers now prefer, with the same memory and the same ability to book.
ON WHATSAPP

Every agent says it's an AI, every time. They work for your team, not instead of it.

Nexi, the brain behind it all

Not a transcript. A file on every person.

Nexi is what makes the agents smart rather than scripted. It builds from the first visit and never resets, so the same question can get a better answer depending on who is asking.

  • Who they are, matched to your CRM record
  • Whether they’re new or returning, and how often they come back
  • The traffic source that brought them
  • Which pages they looked at, and for how long
  • Every message and every call, however they got in touch
  • Whether they opened your emails
  • How ready they are to buy, as a score, and whether they’re warming up or going cold
A scripted bot follows a path someone drew in advance. Nexi works out the path while the conversation is happening.

And it acts on what it knows, in the moment. For every visitor, Nexi decides:

01Open a conversation at all?
02What to say first
03Which question to ask next
04Offer a booking now?
05Bring in a person from your team, urgently?
One customer, one conversation

Your customer never has to repeat themselves.

Every agent shares the same memory. Monday on the website, Wednesday on WhatsApp and Friday on the phone is one person having one conversation that keeps going, not three strangers.

MONDAY
Website chat · with Cleo
“Do you cover my area?”
WEDNESDAY
WhatsApp · with Winnie
“Here are three photos. One more question…”
FRIDAY
Phone · with Ringo
“Picking up where we left off. Let's book it.”
▸ One Nexi customer file
  • Mon · web chat · service area confirmed · source: Google search
  • Wed · WhatsApp · 3 photos received · question answered
  • Fri · incoming call · appointment booked · buying score 86/100 · owner assigned

Separate tools would see three strangers. The Friday call would know nothing about Monday.

The number that matters

Most of the people you paid to bring in never say a word.

Only a small fraction of visitors ever click a chat box. Anything built to wait for that click is working with a sliver of the people your ads, Google and referrals brought in.

A chatbot waits. Four people raise their hand.

Illustrative split, not a measured result.

4 click the chat 96 browse, then leave Reached by Otto first
yourbusiness.com.au/services
OTTO · AI ASSISTANT · SENT BEFORE ANY CLICKHey Sam, thanks for opening our email and stopping by. I can see you’re looking at our services page. Happy to answer anything, or line you up with the team.
Auto Engage, in practice

This message went out before the visitor clicked anything.

Read it again, and think about what had to be known before that sentence could be written.

01

Their name

Not “Hi there”. Their actual name, because Nexi recognised them.

02

What they were looking at

The exact page, at the moment they were on it.

03

That they’d opened the email

It connected an email sent days earlier to the person on the site now.

04

And it went first

No box to click. It started the chat, the way your best salesperson would at the door.

This works when someone has already been in touch with your business, such as opening your email or being in your CRM. It follows your privacy policy, and Nexi always makes clear it's an AI assistant.

The first 20 minutes

The job isn't lost on price.
It's lost in the first hour.

Same message sent after you close. Same business. Same good team. The only difference is who’s there when it arrives.

“Can someone come and take a look next week?”ILLUSTRATIVE · 6:40 PM · WEBSITE FORM
Without Nexi the usual
  1. 6:40 PMLands in the team inbox
  2. 7:05 PMCustomer fills in two more forms
  3. 7:40 PMA competitor replies first
  4. 9:15 AMYour team finds it under 14 others
  5. WEEK 1Job goes elsewhere
With Nexi the new normal
  1. 6:40 PMNexi replies, and says it's an AI
  2. 6:42 PMNeeds, location and timing captured
  3. 6:44 PMAsks about price, so Nexi books a call
  4. 8:00 AMYour team calls, with all the details
  5. WEEK 1You're first to quote
What you finally get to see

Most businesses don’t buy this for the automation. They buy it to see.

Who’s on your site right now, who’s warming up, whether contact was actually made, which traffic produces customers, and what happened to every single customer who got in touch.

LIVE VISITORS● NOW
  • Returning · 3rd visitservices
  • New · from paid searchcontact
  • In CRM · past customerpricing FAQ
CONTACT MADEALL WAYS
  • Web chatanswered · booked
  • Incoming callanswered · handed over
  • WhatsAppanswered · follow-up set
MORNING SUMMARY · 7:00 AMDAILY

Overnight: every customer answered, calls back booked into the diary, pricing questions waiting for your team with a summary attached.

  • Who’s worth a call first today, and why
  • Who went quiet and has been followed up
  • Which source brought the ready buyers
SOURCE PERFORMANCEATTRIBUTED
  • Paid search
  • Referrals
  • Email
  • Social media

Illustrative screen. Sample labels only, not client data.

A CHATBOTGives you transcripts.
SEPARATE TOOLSGive you four dashboards.
NEXUSPRO + NEXIGives you one picture.
How it benefits your business

Everyone gets something different out of it.

Nexi amplifies the people you already have. It covers the hours and the volume no person can, and passes the rest back to them warm.

Owner of an equipment dealership standing in his showroomGets: visibility + booked work

Owner or managing director

Guessing which ads work→Seeing what produces customers

  • Every person you paid to bring in gets answered, including at 9pm on a Sunday
  • You can see which marketing actually produces customers
  • Growth without adding more staff just to answer every message
Office manager at her computer with a headsetGets: the paperwork taken away

Office manager

Starting with 40 unread→Starting with a summary

  • Starts the day with a summary instead of an inbox
  • Steps into any conversation with all the details, and Nexi steps back
  • No typing up the CRM at 5pm from memory
Field salesperson with a tablet beside a forkliftGets: ready buyers, sooner

Salespeople and estimators

Chasing people who aren’t ready to buy→Calling people ready to buy, up to speed

  • Pricing and ready-to-buy questions come to them with the context attached
  • Checked before the call, so time goes on buyers
  • First to quote, because the first reply went out in minutes
Marketing manager beside a screen of chartsGets: fair credit

Marketing

Blamed when follow-up falls through→Credited for real results

  • Every customer is recorded and chased, so each source gets the credit it deserves
  • Credited back to the exact ad, search or referral
  • No more cutting a working campaign because follow-up slipped through
0of 168 hours
a week covered
Always on, with your team in charge

Nexi covers all 168 hours. Your team stays in charge of every one.

A standard working week is 38 hours. For the other 130, customers get in touch with no one there to answer them. Nexi covers those, and works the hours your team is in too, screening every live visitor so your people step in with all the details.

Nexi · 168 hours

Evenings, weekends, lunch breaks, busy mornings. Every conversation written into the CRM, so nobody has to type it up.

Your team · 38 hours, inside the ring

They set what Nexi asks, when it offers a booking and what counts as urgent. They can step in at any point, and pricing goes to them unless they've told Nexi to share it.

Your side of it

Your morning, with Nexi.

Jason runs a compressor and generator dealer. Before his first coffee, Nexi gives him a summary of the night: who got in touch, who’s ready, what’s booked, and who’s on the site right now. Then he decides who takes the hot one. Press play, sound on.

Still from the Nexi overnight summary video: an equipment dealer owner at his computer in the morning 1:37
14customers after close, all answered inside a minute
4site visits already in the salespeople’s diaries
0prices guessed. The price request went to Priya, with all the details
1hot visitor live on the site, and Jason chose to take her himself

AI-generated film illustrating how Nexi works. Kestrel is a fictional business, not a client story.

Why it's different

Four things no chatbot can do.

Separate tools can't do them either. The question isn't whether AI can answer your customers. It's whether the thing answering them knows who they are.

Capability
A chatbot
Separate tools
NEXUSPRO + Nexi
It starts the conversationEvery other tool waits to be clicked. Most visitors never click anything.
✕
✕
✓
It remembers however they get in touchSeparate tools can't share memory. Each only saw its own piece.
✕
✕
✓
It tells you who's warming upThat takes seeing everything a person has done, everywhere, over time.
✕
✕
✓
It decides, then actsIt scores, ranks, books, brings in a person and gives your team a summary. The work gets done, not just reported.
✕
✕
✓
Everything it does

Watch it work.

Thirty-five features, grouped by what each part of the platform is for. Pick a group and watch it handle one customer, Sam, who’s after three forklifts. Available features may vary by setup, and the NEXUSPRO team confirms exactly what’s in yours.

Hover or tap a feature to see where it shows up.

    What Nexi will never do

    Built to pass customers to your team at the right moment.

    Nexi follows the rules you set. The ones in red are built in, and nobody can switch them off.

    Nexi does
    • Answers every customer the moment they get in touch, day and night, by phone, chat and message
    • Asks the questions your team would ask
    • Follows up until the customer replies or asks it to stop
    • Offers a booking when someone is ready
    • Writes every conversation into your CRM, with a named owner
    • Flags urgent messages to a person immediately
    Nexi never Locked
    • Makes up a price or a rough guess. It only gives prices or rough prices if you tell it to; otherwise pricing goes to your team
    • Makes up product or technical advice. It only names products or gives technical advice if you tell it to, based on what you’ve taught it
    • Says something passes a safety check or meets the rules
    • Pretends to be a person. It says it’s an AI, every time
    • Contacts people who have never contacted your business
    • Replaces your people. It works for them, not instead of them
    Getting started

    From your website to running, without a rebuild.

    1

    Added to your site

    No rebuild. Connected to the CRM and calendar you already use: NEXUSPRO CRM built in, HubSpot or Salesforce.

    2

    Set to your rules

    Which agents you need, what they know, what questions they ask, when they book, and what’s urgent enough to interrupt a person.

    3

    Every hour, every way

    With a summary each morning on what happened overnight and who is worth your time today.

    Cover of the free guide: The AI sales layer for your businessFree · 24-page PDF
    Not ready for a demo yet?

    Take the guide. Read it on your own time.

    A plain-English guide to closing the silent gap: what each agent does, how Nexi decides what happens next, the rules it never breaks, and what changes for your team.

    • How one memory works across every way they get in touch
    • Where customers slip through, and how to spot it in your own business
    • What your team still owns, and what the crew handles

    We'll email you the guide. No sales calls unless you ask. See our privacy policy.

    Straight answers

    Questions we get asked.

    If yours isn’t here, build the demo and reply to the email it comes in. A person reads those replies.

    Build My Free Demo →
    Is Nexi a chatbot?

    No. A chatbot waits for a click, and when the visitor leaves it forgets them. Nexi doesn’t wait. It runs a crew of AI agents across your website, phone and WhatsApp that start a chat, share one memory and move every customer through your CRM until they’re booked. A chatbot is one conversation. Nexi is the whole journey. Read the full answer →

    Will it replace my staff?

    No, and it isn’t designed to. Nexi covers the hours and the volume your team can’t, and passes them to your team with all the details the moment there’s a real customer or a question only a person should answer. Your team stays in charge.

    Are the crew real people?

    No. Nexi, Cleo, Vox, Otto, Ringo, Callum and Winnie are illustrated characters that represent the AI agents. In every real conversation, the agent says it’s an AI.

    What does it cost?

    There’s no set price, and you won’t find one on this site. What Nexi should do for your business depends on how many customers get in touch, when they do, how many go unanswered and what a won job is worth to you. The 20-minute Leaking Leads Check works that out in your numbers. The demo is free either way.

    Does it work with my CRM?

    Nexi writes into NEXUSPRO CRM (built in), HubSpot or Salesforce, and is built to work alongside your CRM rather than replace it. We’ll confirm the right setup for your systems in the Leaking Leads Check.

    How does it know about my business?

    It learns from your website and from what we set up with you: your products and services, service areas, the questions your team always asks and when to bring in a person. Your free demo is trained on your own site, so you can test that yourself.

    Does it tell people it’s an AI?

    Always. Nexi identifies itself as an AI assistant operated on your behalf, and anyone who asks for a person gets one.

    See it on your own site

    Reading about Nexi is fine. Talking to it is better.

    Build a free demo trained on your own website and try to catch it out: ask for a price, ask something only your team would know, try it at 10pm.

    Build My Free Demo → Check my leaking leads →

    No set price: what you pay is worked out from your own numbers.

    Nexi · AIAsk me for a price. I won’t make one up.
    NEXUSPRO

    One AI crew for your website, phone, WhatsApp and CRM. Run by Nexi.

    Contact

    AI disclosure. Nexi and the crew are an AI system run by NEXUSPRO. They tell people they are an AI in every conversation. They never make up prices or advice. They only give prices or a rough price, suggest products or give technical advice when the business has taught them and told them to. They never work out what's wrong with something, never say something passes a safety check, and they pass the customer to a person whenever someone asks for one or is ready to buy.

    Collection notice. If you build a demo or book a Leaking Leads Check, NEXUSPRO keeps the details you type in so we can give it to you and follow up about it. You can ask us to stop following up at any time. See our privacy policy.

    The crew are drawings that stand for AI agents. They are not real people. The conversations, timelines and numbers on this site are examples of how Nexi works. They are not real customer chats or real results. What you get can depend on how it's set up.

    © NEXUSPRO · Australia